Cancellation / Refund Process

Cancellation / Refund Process

Sun Edge's Customer Product Refund Policy

we stand behind the quality of Sun Edge products.

Sun Edge stands behind the quality of its products and guarantees your satisfaction. If for any reason you are not completely satisfied with the products, you may return it within 30 days of purchase for a refund as per the terms of the Returns Policy.

The refund policy is applicable only for products in marketable condition, and partially used products (30%) accompanied with an invoice. This policy does not apply to products that have been intentionally damaged or misused. It is incumbent upon Sun Edge Direct Seller/Preferred Customer to follow the Customer Product Refund Policy in letter and spirit.

* Sun Edge Returns Policy for Direct Seller/PC: 

Direct Seller/PC may return the products within 30 days of purchase as follows: 

 

Condition

Time Period

Invoice

Payment

Marketable*

Within 30 days of purchase

Yes

DP

 

Within 30 days of purchase

No

DP less GST

Unmarketable**

Within 30 days of purchase

Yes

DP less GST

 

Within 30 days of purchase

No

DP less GST

Excess Stock***

Within 60 days of purchase

Yes

DP 

 

Within 60 days of purchase

No

DP less GST


GST (Goods & Services Tax)
*Marketable refers to products that are unopened, unused, not expired and, not seasonal, discontinued or special promotional products and/or services.
**Unmarketable are products which have been partially used (30%).
***Excess stock refers to products greater than or equal to six in number

Reference Notes:

  • The Direct Sellers/PC must return the product(s) to Sun Edge Pick up Centers.
  • Period of return for products is calculated as the number of days from the Invoice Date, to the date of receipt at the Sun Edge Office.
  • Condition refers to the condition in which the stock is received back from the Direct Seller/PC as a return. The product can be 'marketable' or 'unmarketable' depending on the condition of the returned stock as assessed by the Returns executive at the Sun Edge office.
  • Points/Net Sales Volume adjustment of Products returned up till 25th of each month shall be processed in the same month. Total Points/Net Sales Volume of the returned products will be deducted from the returning ABO's account.
  • The Product Return Policy does not apply to open packs of literature and videos or other sales aids.
  • Total returns cannot exceed the quantity appearing on the Invoice.
  • If products are returned by customers directly to Sun Edge, Points/Net Sales Volume adjustment shall be done from the Direct Sellers's account & any excess amount paid shall be recoverable from Direct Seller.

Cooling Off:

Should a new Direct Seller choose to terminate the Contract and exit the Sun Edge business during first 90 days of Joining, he/she will be able to return all the Products and material (purchased from Sun Edge) and get full refund (as per refund policy for marketable & non-marketable products).